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Freeflow

Freeflow is CatalEx's conversational search assistant. Ask a question in plain language and it searches across your company's knowledge — your knowledge base, Slack, Confluence, Google Docs — and the web, then answers in a chat thread.

Freeflow was previously called Intelligence.

Starting a conversation​

Open Freeflow from the sidebar. The welcome screen asks "What can I help you find?" Type your question into the box and press Enter (use Shift+Enter for a new line).

Example:

"What is our current onboarding process for new engineers?"

There's nothing to configure first — just ask.

What you'll see​

Freeflow answers in real time, and the response is more than plain text:

  • Streaming answers. The reply types out live, so you can start reading immediately. A playful status line appears while the assistant spins up.
  • Thinking traces. When the assistant reasons before answering, a collapsible Thinking panel shows its reasoning. It collapses on its own once done; click to reopen it.
  • Processing steps. When the assistant searches your sources, a collapsible row shows the steps it took (e.g. "3 steps completed"). Expand it to see each step.
  • Rich formatting. Answers can include headings, lists, tables, code blocks, links, and more.

If you want to stop a response mid-generation, click Stop. If a response fails, a Try again button re-sends your original question.

Approvals​

Sometimes the assistant pauses to ask permission before doing something — for example, taking an action through a connected tool. You'll see a card explaining what it wants to do, with the option to Approve, Reject, or tell it to do something else in your own words. If it needs more steps to finish, it may ask whether to Continue.

Managing conversations​

Once you have a conversation going, a Conversations sidebar appears on the left:

  • Click + to start a new conversation.
  • Each entry shows its title and when it was last active; click to switch back to it.
  • Hover an entry and click × to delete it.

Conversations persist, so you can reopen one later and pick up where you left off. Each conversation keeps its own context, so you can ask follow-up questions like "Who wrote that?" without restating the topic.

tip

Start a new conversation when you switch topics. This keeps each thread focused and gives the assistant cleaner context to work from.

FAQ​

Where do Freeflow's answers come from? From your connected sources — the knowledge base, Slack, Confluence, and Google Docs you've synced (see Knowledge) — plus the public web. The more you sync, the better the answers.

Are my conversations private? Yes. Conversations are scoped to you. Other users can't see your threads.

Why doesn't it know about a document? It can only search sources that have been connected and indexed. If something's missing, connect or re-sync it from the Knowledge page and ask again.

What's the difference between Freeflow and a Studio agent? Freeflow is a single, general assistant for answering questions on demand. A Studio agent is a purpose-built worker with its own instructions, tools, schedule, and memory that can run autonomously.